In case of warranty claims, we will at our sole discretion provide supplementary performance, namely elimination of a defect (rectification), or deliver a defect-free item. A right to a reduction in price is excluded. If both supplementary performance and delivery of a defect-free items fail, the Customer has the right to cancel the contract.

Returned goods are to be sent to Jacques Tissot SA. Rue de Nidau 68, 2502 Bienne. Returns are at our expense and shall be returned as registered mail by Swiss Post.

Refunds are made via the same payment method which the Customer used when ordering.